• Are Carpet Warranties Worth Anything?

    June 16, 2016 | Blog
  • Your Carpet Warranty - Have you read it?

    Have you ever read a carpet warranty?  It's an eye opening experience to read any carpet warranty. They are all terrible. There are so many limitations and exclusions, it's easy to see that they word it in such a way to make it very difficult for homeowners to substantiate a valid warranty claim. You must follow their care and maintenance instructions and requirements to the letter or risk voiding the warranty. 

  • Carpet Stain Resistance is the ability of the carpet pile to resist permanent stains

    All carpets sold today have been treated in some way to resist stains.  Homeowners expect their new carpet to be very stain-resistant, but there are many types of stains that are NOT covered under your carpet stain warranty.  

    No carpet is fully stain-proof and manufacturer warranties typically exclude any stains caused from:

    • Non-food and non-beverage substances.
    • Strongly colored natural dyes as in mustard, teas and other hot beverages.
    • Substances that can destroy or change the color of carpets such as bleaches, acne medications, plant fertilizers, drain cleaners, and plant food - to name a few.
    • Vomit, urine, and feces.
  • I've read several carpet warranties and they all say that you must be able to prove that the carpet is defective in order to get a remedy.

    If your carpet does not perform as well as you had hoped then they will likely assume you have selected a carpet that was not capable of withstanding your level of foot traffic. If you abuse your carpet in any way, like not vacuuming enough, or vacuuming with the wrong vacuum, it can also void your carpet warranty. If you have pets that are not housebroken, your warranty is shot. From what I have witnessed over the years, the carpet manufacturer can deny your claim for any number of reasons, and they usually do.

    • Warranties expressly exclude fitness for a particular purpose. That means if you choose a carpet that is not designed withstand your level of foot traffic, you will have no warranty coverage if it wears out too fast.
    • Most warranties also exclude matting and crushing. Read what the manufacturer's warranty limitations are, what your responsibilities are and keep an eye out for sneaky terms like "Affected Areas Only" or "Reimbursement Limitations".
    • Did you know that you are required to have your carpet cleaned every year or two or you will void the manufacturer's warranty?
    • Many times stairway/steps are EXCLUDED from the warranty.
    • The warranty is honored by the MANUFACTURER - NOT by the retail store where you bought the carpet.  You can be promised or told anything - but if it's not spelled out in the warranty, you are out of luck. 
  • What type of Carpet anti-stain warranty coverage do you have?

    As if it's not confusing enough, you need to know that the company that manufactured the carpet is who provides the stain warranty to the consumer. The companies that provides the topical stain treatment may also be involved in a warranty claim if there is a problem related to staining.

    Sadly, most homeowners never receive a copy of their new carpet warranty from the retailer. Now that you know this, be advised that it is your responsibility to ask for, and obtain a complete copy of the manufacturer's warranty for the type, grade, style and brand of carpet you have purchased. If the retailer never gives you a copy, and you fail to comply with all the rules and requirements outlined in the warranty, you can't go back and blame the retailer when your warranty claim is denied.

    On the other hand... If you do get a copy but you don't take the time to read it and follow the proper care and maintenance instructions, then don't be surprised when your warrant claim is denied.

    Unfortunately carpet warranties are more of a tool to get a sale - NOT necessarily  for  consumer protection.